You can see which orders AGR is including in the Undelivered quantity in the Undelivered section of Item Details in the Item Card. The Reference Number will refer to the purchase or transfer order number that AGR uses to derive the undelivered quantity.
If old purchase orders are inflating the 'Undelivered' section in AGR despite being received or canceled, you need to close these purchase orders in your ERP system. Once the purchase order is properly closed in the ERP system, AGR will no longer treat it as open, and it will be excluded from the 'Undelivered' calculation.
Certain purchase orders may not appear in AGR for a specific item or location. This typically happens when the item number on the purchase order does not map correctly to the item in AGR or the purchase order lacks a valid receiving location recognized by AGR. To resolve this, ensure that the purchase order includes the correct receiving location in your ERP system. After the next data refresh, the purchase order should appear in AGR under the 'Undelivered' section for the corresponding item and location.
AGR will still consider the quantity to be undelivered for the number of days specified in the Undelivered Days setting in the Orders tab of the Settings menu. Even if the estimated date of delivery has already passed.
The 'Undelivered' section in AGR cannot be refreshed independently. It updates only during a full data refresh, which can be triggered in two ways: during the scheduled daily refresh or by manually initiating a refresh via Settings → Data Management → Data Refresh → Run. Keep in mind that a full data refresh may take several hours depending on the size of your system and could impact system usage during that time.
Regularly review and update purchase orders in your ERP system to ensure accurate data in AGR. Schedule data refreshes during off-peak hours to minimize disruptions. Verify that all purchase orders include valid receiving locations and item mappings.
A green, yellow, or red dot will indicates whether or not AGR considers the quantity to be undelivered with the current setting. You can see the explanation by clicking on the colored dot.
