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Order exceptions
Order exceptions

AGR's exception flagging helps you focus on items that need your attention.

Updated over a week ago


AGR provides exception flagging on orders where the quantity proposed might need to be reviewed. Order Exception flags give you insight into the reason for review in the order header or order line in the Orders module.

Clicking on the exception in an order line opens a box with an explanation of the exception that is specific to that order line.

You can also view them in the info tab within Orders.

Changing an order quantity or deleting an order will immediately prompt a recalculation of the affected order lines.

Order exceptions explained

AGR has 8 possible order exceptions, as shown below.

Qty is 100x > calculated qty

The Calculated Qty is the proposed order quantity before any rounding has been applied to Min Order Qty and Order Multiple. The Qty AGR suggests for your order is the rounded quantity. AGR will apply this exception when the Min Order Qty and/or an Order Multiple is 100 times greater than the Calculated Qty. If you decide that you do not want to place such a large order relative to the Calculated Qty, amend the Qty in the orderline.

Quantity unusually high

The Quantity for this item is unusually high when compared to the last 10 orders. AGR applies this exception when the ordered quantity is three or more times higher than the average quantity of the last 10 orders for this item.

Special Order Item

The demand AGR uses in an order proposal for a Special Order Item comes from the Open Sales Orders for the item. This exception highlights that the demand on this order is not derived by looking at the future expected sales or BOM Demand on the item.

Duplicate order

The same item has more than one order In Process in Orders for the same location. You or someone else on your team may have created one order before today. The exception lets you know that, before confirming this order, you should check that the item has not already been confirmed on an order for this location today.

Partial order multiple

The current order Quantity of this item does not equal a full order multiple. This is likely to occur when you have manually overwritten the Quantity. You may want to review the order quantity or change the order multiple in your ERP system.

Sales order greater than order quantity


This exception will show against an order line when you select the "Never" Sales Orders setting in the Orders tab of the Settings Menu and when a sales order exists on this item that is greater than the Qty calculated on the order. You may want to adjust the Qty to include the Open Sales Order quantity

No Demand

This exception indicates that the item does not have any demand in AGR. AGR may have calculated the order quantity to maintain safety stock. Be sure to review the order quantity. If you don't want to order to cover the safety stock, set the Confidence Factor for the item to 50%.

Not enough warehouse stock

In a transfer order, if the supplying location does not have enough stock of an item to fulfil the calculated orders from all receiving locations, AGR will show the order exception Not enough warehouse stock on each affected line.

Even if there might be enough stock to fulfil the calculated orders for one or more of the receiving locations, there isn't enough to fulfil them all at the same time, so the receiving locations are competing for the same stock.

No stock available

When a location does not have any stock of item in transfer order AGR will show order exception “No stock available” on each affected line. AGR will not do any action on the line unless a setting is turned on to automatically adjust the line to zero.

AGR can automatically adjust order qty to 0 (zero) on those order lines that will not have their demand met by the other location. This can save a lot of time making manual changes to each line. When that option is active you will see Order line comment describing changes to the order line.

This feature is turned ON in “Settings” – “Orders” as seen here:

With the setting ON AGR adjusts the order qty to zero, like in this example:

It is still possible to create backorders on those items if necessary, even if AGR has adjusted the order line.

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